Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Contact Customer Care

Voice: 888-554-1151 · TTY: 888-447-5620 · VP: 850-270-2641
Email: customercare@ftri.org

FTRI has a Customer Care toll-free telephone number for clients to call if they are experiencing trouble with their amplified phone. The number to call is 888-554-1151 or you may email Customer Care at customercare@ftri.org.

Florida Relay

Dial 7-1-1 to get assistance communicating with standard (voice) telephone users.

More about the Relay »

FTRI Offers Several Amplified Telephones

FTRI offers a variety of amplified telephones to meet the need of persons with a mild, moderate, or severe hearing loss. These amplified telephones are available at all of the 24 Regional Distribution Centers located throughout the state.

To qualify for a FREE special phone, you must be:

  • A permanent Florida resident
  • At least 3 years old
  • Certified as having a hearing loss or speech impairment

Sign up to receive an application.

Get a Free Phone Or call FTRI at
800-222-3448