Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Florida Relay Staff

Jeffrey Branch
Client Director  - Sprint Relay
3030 N. Rocky Point Drive
Tampa, FL 33607
(813) 774-6362 (VP)
(913) 523-9286 (Fax)
jeffrey.branch@sprint.com

Relay Customer Profile

The Florida Relay service has developed a customer profile system for our users that allows you to customize your Relay experience. By filling out a customer profile, Florida Relay is able to store your call preferences and expedite your call.

You may add the following information to your profile

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred carrier of choice
  • Out dial Information
  • Customer notes
  • Emergency Numbers
  • Other personal preferences

For Sprint wireless services, please visit SprintRelayStore.com.

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