Our office will be closed on Monday, January 20, 2025 in observance of Martin L. King, Jr. Day. We will resume regular business hours on Tuesday, January 21, 2025. We apologize, but our toll-free numbers will not be able to take messages while our business is closed. You may leave a message on our website chat feature or email us at customercare@ftri.org, and a customer care representative will respond to you on January 21, 2025.

Due to severe weather that impacted our area, our business' phone system is only operational during our normal business hours, M - F from 8:30 AM to 4:30 PM. Attempting to contact us outside of our business hours will result in an automated message indicating our number is not available or invalid. Thank you for your patience while we continue to work to resolve this issue.

Text Telephone (TTY) and ASCII

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a relay operator, who then reads the typed conversation to a hearing person. The relay operator relays the hearing person's spoken words by typing them back to the TTY user.

Download brochure page (TTY)

Detailed Instructions

  1. Dial 7-1-1 for the Florida Relay Service.
  2. The Relay operator will answer with "Fl Relay OPR 8234" (for Relay operator identification), "F" or "M" (for Relay operator gender) and "GA." ("GA" denotes "go ahead.")
  3. Type in the area code and telephone number you wish to call and then type "GA."
  4. The Relay operator will dial the number and relay the conversation to and from your TTY. Type in "GA" at the end of each message.
  5. When you are finished with the conversation, type “SK” for "Stop Keying" then hang up

Alternate Phone Numbers

If the phone from which you are calling does not accept 7-1-1, here is a list of dedicated toll free numbers for each call-type that you can utilize for the same great service:

TTY

800-955-8771
If you are using TTY equipment.

ASCII

800-955-1339
If you are utilizing a computer.

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